The massage was good. However the experience is Not luxurious - it did not feel five stars.
5/14/2023
Great service! Calming ambience and high quality massages and beauty services
5/21/2023
Haut de gamme
5/26/2023
Amazing I would live there if I could!
5/29/2023
Normally, I would say yes as I have been many times. But after my sister's experience I am very disappointed and frankly shocked at the service. I bought the voucher for my sister and her husband and their experience did not match the service described.
The massage was cut short, because the masseuse had another booking and at the end the masseuse had the audacity to tell my sister that she makes diet pills that can help with my brother in law's weight (as he has weight issues).
This was addressed with the manager, but I can assure you the damage was already done. And I'm sorry that I won't be recommending this place to others anymore.
5/31/2023
The facilities are excellent, the customer service is superb.
5/11/2023
I must admit that i was not as impressed with the treatment I received as the last times I came to the Spa. I like to have some explanation of what the
person is doing or at least minimum interaction. This is personal, i realise, but it has always been possible in the past...just my preference I guess.
6/23/2023
Luxurious massage and location
7/21/2023
Expensive without discount.
7/10/2023
Fabulous service
7/11/2023
Spacious luxury place with excellent products and wonderful aestheticians
8/18/2023
Excellent massage
8/28/2023
This is a great service.
8/30/2023
Yes, already booked the next appointment
9/4/2023
Very professionals and excelente ambiance
9/4/2023
Friendly staff, great service.
9/9/2023
3. One thing you especially liked about Valmont Spa at Fairmont Hotel
Answered: 51
Accueil chaleureux et très bon massage
4/29/2023
Professional and friendly Service and products
4/30/2023
Everything
5/15/2023
Service
5/29/2023
Atmosphère
5/26/2023
Therapist
5/23/2023
the professionalism and ease of communication from the staff
5/21/2023
Lovely staff and atmosphere and obviously the massage
5/29/2023
Service
5/14/2023
Politesse
5/13/2023
perfect service and products
5/13/2023
Relaxing
5/11/2023
The customer service. I offered my voucher to my mother, and the spa changed it into a very nice voucher. My mother loved the massage, the facilities and the customer service.
5/11/2023
Exceptional service
5/3/2023
Lovely reception and set up, of course.
6/23/2023
Great treatment with a very good therapist
6/20/2023
The facilities
6/11/2023
Qualité des massages et gentillesse de l’accueil
6/12/2023
Friendly staff
6/11/2023
Quality of service and staff welcoming
6/1/2023
Super clean and nice services
7/28/2023
Professional and customer oriented
7/22/2023
Excellent firm massage
7/21/2023
Claudia, the masseuse was very nice.
7/19/2023
Massage, environment, kindness
7/19/2023
Quality of the service
7/11/2023
the quality of the massage and the attention
7/10/2023
Massage. Gentillesse du personnel. Salle de relaxation.
7/7/2023
Great service
7/6/2023
Great service
7/6/2023
Friendly helpful service and great product
7/7/2023
Atmosphere
8/28/2023
They adapt the facial treatmnt to your skin.
8/31/2023
The best facial massage
8/29/2023
The treatmeant is excellent and so is the work of the beautician. Very relaxing in addition to the benefits for the skin. I always take this offer when you have it, and take also the collagen mask. Wonderful.
8/30/2023
Service quality
8/26/2023
Marie, the beautician is amazing
8/25/2023
Very professional staff and wonderful facial treatment
8/25/2023
Poline was really professional and extremely good.
8/16/2023
Facilite and friendly staff
8/3/2023
Clean and professional
9/1/2023
Great massage
9/2/2023
great service
9/4/2023
Excellent relaxing and spacious cabins. Option to access gym and pool for extra fee was a big plus.
9/4/2023
Everything
9/4/2023
everything.
9/5/2023
So restful, excellent service and staff
9/5/2023
Staff is vers Nice , efficient and professionàl
9/6/2023
Professionalism
9/8/2023
Very friendly and professional
9/9/2023
Infrastructures
9/18/2023
4. One thing Valmont Spa at Fairmont Hotel could improve on
Answered: 26
None
4/30/2023
Nothing
5/3/2023
Nothing
5/15/2023
N/A
5/21/2023
Lower price
5/23/2023
Nothing
5/26/2023
Customer service and politeness to their clients who may have weight/body issues.
5/31/2023
Locker room amenities (eg. Deodorant, comb)
6/11/2023
Include access to the swimming pool and ham man in the fare
6/11/2023
Guest Experience Atmosphere, there was another guest from the conference area who did a phone call at the spa entrance, which took very long and was very much disturbing the relaxing atmosphere a SPA should have.
6/20/2023
Perhaps assure the client is aware of where to go for the dressing room as this person just left me to find it on my own.
6/23/2023
Nothing
7/21/2023
Include the hammam in the offer
7/19/2023
respect the 1hour massage, it was slightly less
7/10/2023
Nothing
7/11/2023
Strength of massage, despite telling to adjust
7/6/2023
Strength of massage, despite telling to adjust
7/6/2023
Still way too hot in the changing room
8/3/2023
No idea
8/25/2023
Lockers are quite complicated
8/28/2023
Nothing
9/2/2023
nothing
9/4/2023
No idea!!
9/5/2023
Price
9/6/2023
Can’t think of anything
9/9/2023
Booking on saturdays
9/18/2023
5. Do you think you'll return to Valmont Spa at Fairmont Hotel in the future, even without a BuyClub voucher?
I'm looking forward to more buyclub vouchers for the Valmont Spa! I'll buy more next time.
5/11/2023
After the way my sister and her husband were treated, I can't say I would be a returning customer.
5/31/2023
Enjoy the special facials that were offered in the past to Buy Club members very much. Would be interested in the special pricing for Buy Club members for these.
6/23/2023
Yes
8/25/2023
Please note that the very first time was with BuyClub. However, I have now gone there several times with the BuyClub voucher, so this was not the first time.
8/30/2023
Too expenaive
9/6/2023
Massage was wonderful.
9/9/2023
6. Any other comments to BuyClub or to Valmont Spa at Fairmont Hotel?
Answered: 0
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